# How do I contact Xapo Bank's support?

> As a member of Xapo Bank, you can expect and deserve the highest level of service. We are keen on listening to you and assure you that help is always a...

Source: https://customersupport.xapo.com/en_us/how-do-i-contact-xapo-s-customer-support-BkgyyMPLd

Last updated: 2023-03-28T23:21:16.117Z

As a member of Xapo Bank, you can expect and deserve the highest level of service. We are keen on listening to you and assure you that help is always at hand. You can follow a few steps from any screen in your Xapo Bank app.

Step 1 - Tap on the **Help** button.

Step 2 - Tap on **Chat with us** and detail your concern for prompt assistance. 

You may also reach out via email by writing to us at [support@xapo.com](mailto:support@xapo.com). 

Our Team is available 24 hours a day, Monday to Friday, all year round, so you can rest easy knowing that we are here to assist you.

With our card IVR service, you can freeze your card, report it as lost or stolen, or report issues with transactions. Get in touch with our IVR number at +350 200 77714. 

You may also Visit the HQ or write to us at:

[One Grand  
Casemates Square,  
Gibraltar, GX11 1AA](https://goo.gl/maps/sVkYzp3mpGagNJGn8)