Lost or Stolen Card

 If your card is lost or stolen, or you just do not know where it is, you should immediately freeze it to ensure it cannot be used without your permission. If you do not have access to your app, you can also freeze your card by calling our IVR number at +350 200 77714. If you bel...

We recommend that you contact us via the Xapo Bank app. However, if you do not have access to the app, you can and need to reach us for urgent support, by calling our IVR number at +350 200 77714. With our card IVR service, you can freeze your card, report it as lost or stolen, or report issues...

If you do not recognize a transaction, get in touch immediately. Any payment made with your Xapo Card can be disputed by contacting us. The sooner you reach out, the better: early disputes give us more time to process the information and increase the chances of a successful chargeback.If you suspect...